FAQ's

Shipping & Delivery.

1. How long does it take to process my order?
Orders typically take 3–4 business days to be processed and prepared for shipment. During this time, we carefully handle and inspect each product to ensure the highest quality before it leaves our facility.

2. How long does shipping take?
Once your order has been processed, shipping usually takes 5–7 business days, depending on your location.

3. When will I receive my order?
In most cases, you can expect your order to arrive within 8–11 business days (processing + shipping). Delivery times may vary based on your location and external factors.

4. Can shipping take longer than expected?
Yes, while we strive to deliver your order as quickly as possible, delays may occasionally occur due to holidays, adverse weather conditions, or other unforeseen circumstances.

5. Will I be notified when my order ships?
Yes! Once your order has been shipped, you will receive a notification with tracking information so you can monitor its progress.

Refund and Return Policy.

1. Are all sales final?
Yes. All sales are final once a purchase is completed. We are unable to accept returns or issue refunds.

2. Why don’t you offer returns or refunds?
Each product is meticulously handcrafted, and accepting returns would compromise the freshness, purity, and integrity of our items. This policy allows us to maintain the highest quality standards.

3. Do you offer replacements for purchased items?
We do not offer replacements. However, we do provide an exchange option under specific conditions (see below).

4. Can I exchange a product?
Yes, exchanges are available only if the product is in its original form and packaging.

5. What makes a product eligible for exchange?
To qualify for an exchange, the item must be untampered with, unaltered, and in its original condition. Any product that has been opened, used, or modified is not eligible.

6. What happens if my item does not meet exchange requirements?
If the item does not maintain its original integrity, it will not be eligible for exchange.

Product Consistency Statement 

We believe consistency is key to great skincare. Guided by a simple yet powerful mission, we craft every product using natural ingredients to deliver reliable quality and results. From the first use to the last, our products are designed to pamper your skin and reveal a healthy, radiant glow.